Frequently Asked Questions

Do you have a question about your property tax bill? Contact the tax office for questions concerning your bill.

Don't know the meaning of a term? Look it up in the Glossary.

If you have a question about the payment process, it may be answered in the Paying Online section.

The Trustee is the County's banker and tax collector. The Trustee, who is elected to a four year term, maintains control of County funds until they are distributed on a monthly basis to government agencies. The Trustee oversees a total annual cash flow of all county finances.

Based on property tax assessments provided by the Assessor's office and the property tax rate as set by the County Commission, the Trustee determines the amount of your property tax bill. Tax bills are mailed in October and become delinquent if not paid by the last day in February of the following year. As tax collector, the Trustee processes all tax bills and collects all money owed.  

Paying Online

1. How safe is online property tax payment?

This website uses specialized encryption to ensure that your tax payment information is secure. Actually, online payments are more secure than mailing your payment from your home postbox.

2. When will my bank account be debited for the payment?

Within 2-4 days of submission.

3. What methods are acceptable for online tax payment?

This website uses secure payment systems to process Visa, MasterCard, Discover and American Express credit and debit cards. Online checks are also accepted.

4. Why is there a convenience fee?

A convenience fee is a percentage or set amount of the transaction that is charged to the cardholder by the payment clearing house for processing credit card, debit card or e-check payments. None of these fees are retained by the County. You will have an opportunity to see what the fee will be before completing your payment. The Tennessee Trustee website is maintained by the vendor, Business Information Systems (BIS).

5. What kind of verification shows that I made my payment?

When payment is submitted, a printable receipt of the transaction will become available for immediate printing and retention for your records. This transaction receipt will contain all information about your payment(s) as well as your payment confirmation number.

6. Why do you need my e-mail address?

Along with your transaction receipt, an e-mail with the same information will be sent to you as an additional record should you have any problems after completing your payment. Within a few days of payment you will receive an e-mail that is your final confirmation of payment. This e-mail is your proof that your payment passed through the processor’s bank and has been deposited in the County Trustee’s bank account. KEEP AND FILE THIS RECORD! Your e-mail address will never be sold or transferred to outside parties for any reason except as applies to this transaction.

7. What do I do with my confirmation number?

Store your confirmation number in a safe place. It is a secure reference to your transaction and will be needed to access any payment information.

8. What is the due date for tax payments received online?

All taxes should be paid before the date due shown on your bill. The time and date shown on your confirmation page is the actual date and time of payment.

9. How will I know if my taxes were received before the due date?

The date displayed on the confirmation page is recognized as the date of payment.

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