1.  How safe is online property tax payment?

This website uses specialized encryption to ensure that your tax payment information is secure.  Actually, online payments are more secure than mailing your payment from your home mailbox.


2.  When will my bank account be debited for the payment?

Your bank account will be debited within 2-4 days of submission.


3.  What methods are acceptable for online tax payment?

This website uses secure payment systems to process Visa, MasterCard, Discover and American Express credit and debit cards.  Online checks are also accepted.  


4.  Why is there a convenience fee?

A convenience fee is a percentage of the transaction that is charged to the cardholder by the payment-clearing house for processing credit card or e-check payments.  Fees range from $2.75 for online check payment and 2.75% per credit or debit card transaction.  None of this fee is retained by the County.  The Tennessee Trustee website is maintained by the vendor, Business Information Systems (BIS).


5.  What kind of verification shows that I made my payment?

When payment is submitted, a printable receipt of the transaction will become available for immediate printing and retention for your records. 

This transaction receipt will contain all information about your payment(s) as well as your payment confirmation number.


6.  Why do you need my e-mail address?

Along with your transaction receipt, an e-mail with the same information will be sent to you as an additional record, should you have any problems after completing your payment.  Within a few days of payment, you will receive an e-mail that is your final confirmation of payment.  This e-mail is your proof that your payment passed through the processor’s bank and has been deposited in the County Trustee’s bank account. KEEP AND FILE THIS RECORD!  Your e-mail address will never be sold or transferred to outside parties for any reason except as applies to this transaction.


7.  What do I do with my confirmation number?

Store your confirmation number in a safe place.  It is a secure reference to your transaction and will be needed to access any payment information.


8.  What is the due date for tax payments received online?

All taxes should be paid before the date due shown on your bill.  The time and date shown on your confirmation page is the actual date and time of payment.


9.  How will I know if my taxes were received before the due date?

Payments may be made up until 11:59 pm on the date payment is due.  The date displayed on the confirmation page is recognized as the date of payment.